eCup+ Availability Update

In Clinic Product Service Updates Tags Published 4/7/2022

As mentioned earlier this week, we have been actively working to resolve a supply issue with our eCup+ product. We have identified the root cause. However, we cannot fulfill any eCup+ orders for the next several weeks.

eCup+ Update

As mentioned earlier this week, we have been actively working to resolve a supply issue with our eCup+ product.

We have identified the root cause. However, we cannot fulfill any eCup+ orders for the next several weeks.

Actions we are taking:

  • We are aggressively working to resolve the identified issue.
  • With Abbot's high standards of excellence, we except this process will take up to 3 weeks to restart shipment of the eCup+ products.

What you can do:

  • If an eCup+ is not available for testing, continue to use eScreen123 to initiate the drug test and follow the process for sending all specimens to the designated laboratory.
  • If you have any further concerns, don't hesitate to contact your account manager for further assistance.

We sincerely apologize for this unexpected delay, and we are working swiftly to resume normal operation again as soon as possible. We will continue to provide update along the way.